Ya know, I've been playing at brango, extreme, yabby, limitless...for years. Well not yabby. Banned for life for having an opinion that I emailed them directly instead of posting it here for the world to see...anywho, I feel these casinos really went down hill. I just can't pull a win off of any of the sites anymore. If I do win at all, it's rarely, very rarely even twice my deposit. When they set the min withdrawal limit higher to now 50, you have a very slim chance of cashing out unless, you in fact deposit at least 50. They have now taken away the cashback option. I was told I'd get it once the tournament was over. Now I'm being told the whole cashback option has been suspended and they're trying to come up with different promo ideas to take its place. Now let me tell everyone, I've lost deposit after deposit, after deposit, after deposit. After hundreds gone, I get ignored on chat. Told ridiculously dumb excuses which become lies. And if I dare say anything to the casino about concerns, I'm ignored, if not ignored then told some excuse, and with the excuse they'll end it with "I'm sure you understand" and end the chat before you get one word typed. Um no, if I u understood, I wouldn't be asking. If you didnt change, what was perfectly fine, you wouldnt have to "tell" people they understand when they ask a question. Yes with all the people in the world, I'm sure newbies will always be depositing. But for real, we are your business. We decide to come in your business to spend money, and hopefully win but, why treat the source of your bankroll like you dont have one minute to deal with them and like others had said, the returning customers, your loyal customers who spend money, are only treated with "loyalty" rewards, only if they lose. If you win, nothing is available. At least not until you lose any winnings right back to them. No disrespect to these casinos. I'm just a loyal customer who would like to voice my opinion. If I were running the show, I'd most definitely want my customers feedback. Every single customer. Alot of businesses find ways here n there, where they can make even more money. Little bits or big bits. Alot of those bits they find is what will destroy the business. Understand theres expenses. Honor those expenses. Stick to your guns. Original guns. The moment a business becomes greedy, all of those loyal customers feel it. Then they're gone without coming back. Long story short, I hope these casinos are not becoming micro managed to the point all of this is happening. I love these casinos and would like to continue to love them. Yes it's the name of the game but, the game hasn't been fun. For a while.
With all respect
Loyal customer who just wants to stop losing