Captain Jack Casino Review

Won over $1000 after depositing multiple times. Never broke TOS, and they have never paid me out.

I have escalated to management multiple times with support. After re-verifying multiple times, fulfilling more requests on top of that, the decision was simply "no."

Ace Revenue Group is in Costa Rica, and they answer to no one. There is ZERO rules and ZERO regulations for Casinos in Costa Rica. Even chat can not reply. They can legally keep every cent you give them.

If you’ve deposited recently, report it as fraud to your financial institution.

Last night I played Fortunate Buddha and won $541.00. Great huh? Guess what I have not been able to withdraw the money yet! I did not apply a bonus with my deposit so this withdrawal should be free and clear right? They keep mentioning their rules when applying a bonus but I did not. They keep sending me free play so I would play my balance down but I have and will not. I have sent them countless emails since this morning and sent them the documentation they neededn and I still have not heard from them! My last email I sent referred to getting my lawyer involved and it should not come to that, I just want my money! Keep this in mind when you play in their casino!

For the first time ever I won!, having played many- no deposit free spins at various casinos.The win was about 50x rollover, [$100] tried to collect, many emails[still got them] in July 2021, long stories- because I had 2 emails at that stage and may of logged on from both. Explained this to them with screen shots etc..To no avail.
Would suggest gamers have separate gaming emails..Very disappointed.