It’s rare that I find a casino who’s so responsive and honest.
Not only did they honor the terms of their bonus, but they also responded to all of my concerns in a timely manner.
Support was super helpful. Also, I got my withdrawal within 72 hours which is a lot faster than other casinos who say they have a quick turn around time.
They also can handle your (Know Your Customer) KYC verification in real time as opposed to having to go back-and-forth between another department. You just have to ask the chat to verify your information.
Their game selection is on the weaker side mainly because they host those unpolished run of the mill type games. For me, they makeup for it with European blackjack which is one of my favorite games; it has a nice ambiance while you play.
Bonuses for existing players are somewhat difficult to come across.
Overall, I had a great experience with a casino that I wasn’t initially too sure about. I hope others get to experience this. I personally have been having a good experience and will keep them as one of my favorites.
I had to update this review. I believe fair-is-fair. My positive review of customer service aside, I should warn potential customers that their bonuses come with very high play-through requirements with a really low payout. They gave me, for example, 62 free spins for depositing on Tuesday. Here’s the message they provided
"The amount of the bonus was $25.64. Any winnings from this bonus up to a maximum of $25.00 will be redeemed to your cash balance once playthrough is met. Terms and conditions may apply to any withdrawal you request after completing this bonus.
The initial bonus amount of $25.64 is not redeemable for cash.
You have achieved $0.00 of $1,538.40 playthrough required."
That’s really unhinged. I’m not sure how that works if I win it because you need a minimum of $100 to withdraw. The only frame of reference I had was when I first signed up and was told I could withdraw a maximum of $150 from bonuses, but that message certainly doesn’t clarify things.
This casino could be so much better. But these insane wagering requirements unfortunately hold casinos back more than they help especially for those who make frequent deposits.