Slots Garden Casino Review

They did not abide by there own terms. I made a withdrawl on the 12th it says 7 biz days to get approved it's taken two weeks to get approved and when I said this to them they said that's my point of view. It's not a point of view it's fact. The withdrawl procedure is insane 7 biz days just to get approved they wanted verification but had no link. I used Bitcoin to deposit won and am using Bitcoin to withdrawal but support said they didn't see my withdrawal as a Bitcoin one. We will see in ten days if I get paid I don't have a good feeling I think they are going to come up with a reason to not pay avoid this site there's many that are way way better . Now they are saying if I get approved in 7 days (biz days) then it takes another 7 to 10 biz days to get paid.

So, i get an promotional email from one of my regular casinos to sign up for this one and they had a welcome bonus to which i happend to be lucky enough and beat the $```1400 playthrough but had to forfeit 1200 of it due to the $100 max cashout limit on the bonus. So immediately I decided to cash out however there were KYC I had to go through and to make a $10 deposit in bitcoin to prove my address and all. So I did that.

on the 27th I get a message from Chuck Pinnock regarding their issues with coindraw and that he was very sorry and wanted my winnings to me asap. What they didnt mention was that my withdrawal request got cancelled which meant they reset the clock on the request which i did not find amusing at all; so i complied with his request and went for the alternate bitcoin withdrawal on the 27th. Then not too long after the casino again apologizes about the delay and gave me a $50 chip credit for the wait time which had restrictive terms on it: that my account be below $5 and had no pending withdrawals.

Naturally, with my still pending withdrawal i am unable to use that chip either nor get any deposit bonuses honored until the pending withdrawal is paid out. Today is 6th August and they are saying that i need to go back to coindraw and that would expedite the withdrawal process to which i said ok i am to elevate this to a third party dispute and see what can be done about that because see I would never have made that $10 deposit or signed up for the bonus at all if i had known they were never going to pay out at all.

I even saved screenshots of the messages from chuck and the vip concierge team from the casino themselves because getting ahold of customer service is telling me that i need to wait 7 extra days after cancelling the second request to which i refuse to and after that seven days to wait for another seven to fourteen more days to process the bitcoin due to network congestion (which is an outright blatant lie because if that were true then deposits should take just as long to get to them as payouts are if it was truly a "network congestion" -- as of this writing Bitcoin confirmation times averages out at 8 minutes -- that's quite significant difference in timeframes between that and two weeks). I contact the customer service folks every day and send them the screenshots of the messages every day because none of them seem to believe me when I tell them about the messages. Also, i have every conversation with the customer services saved and sent to my email in case of disputes over what was said.

So, what do I do? I decided to make this complaint with Casino Guru since I have had good experience with them resolving a dispute in the past..

I can see why most people are unhappy with this casino. I did a withdrawal request last week it says approved now I chat to live support and they tell me it's been diclined wow. I would suggest that all these casinos stop giving coupon codes no deposit bonus and so on. They dont want you to play free games they want deposits. If you don't deposit you will not get your winnings. STOP HANDING OUT COUPONS CASINOS MAYBE THEN YOUR REVIEWS WILL LOOK BETTER

super scam site. deposited money, won $100. they had me jumping through hoops to get verified to withdraw(not deposit that was a seamless process)the winnings. took 2 weeks of not right paperwork after review, before finally was verified. submitted withdraw of $100. sat pending for 1 1/2 weeks and disappeared. opened up a chat to inquire and was told withdraw was denied. they did give back the $30 i deposited, but as you can imagine, that was NOT going to see any winnings. so they will allow you to win…they will not permit you to withdraw these winnings however.

Good evening.
Seeing the comments, suddenly I understand the concern that I also encounter...
They sent me an ad with 13th at registration, which I accepted. With these 13th I won 185th.
I made a small deposit of 10th to be able to make the withdrawal.
And have my documents validated. Once done I requested the removal.
Only non stop my withdrawal is canceled every day. And without giving reasons. I sent 2 emails, which went unanswered. So I ended up contacting the cat.
The 1st person told me that it was because the documents were not checked yet. However, it was marked "validated". Then he told me that it was good that I could request the withdrawal again, that I would receive it. A few hours later I look at my account, withdrawal canceled again...
I ask for a withdrawal again and contact the cat again. This time the person tells me it's because they need more information. They ask me to give them personal details. What I do. Then I am told that it is good I will receive the winnings. Here I am there .. more than a week has passed.
If they are canceled again, I will file a complaint. If they are accepted and sent immediately I will re-evaluate my comment and the rating. I can't speak highly of this casino yet based on my current experience.

Joined a month ago, deposit after deposit lose lose lose and besides the game play is boring. No return to player. They suck you in by giving you nice incentives. Like 500 free chip and 15,000 comp points on certain bonuses but when you play these the slots give you no return so forget about winning anything. I decided not to invest any more time and money here. Account closed. Player beware!
Looking at other player reviews they don't pay out. Good bye Slots Garden! SCAM CASINO!

Ripped me off fir $980. Been waiting since November. Was approved w proper documents. It even says approved on my profile. Wait 7 days then they need documents,or bitcoin address, and the run around for thr last 3 months. I've sent over 30 documents. And Over 30 weeks mails. And contacted live chat over 30 times. Just to get one excuse or another. I have sent ID, selfies w ID, my dshs(government paperwork), letters from the D.O.L. I even opened up 2 bank accounts and rented an apartment for proof of residence. Even though all I need is a simple bitcoin payout. I spent a lot of money here. I think its only fair to pay me. At first they were very nice and accommodating . I had my own account manager that would help me until now she disappeared and I can't reach her. The phone line is literally constantly busy. And they either ignore me or shut down live chat and wont let me respond. They been ignoring my emails now.(except to send me promotions to deposit more money)I have cashed out at sunrise,paradise 8 this is Vegas, crypto loko, and WILD casino multiple times since then with no problem. I have requested cash out at least 3 times, and been told to wait 7 business days. Just for them to put the money back on my spendable account. Hoping i play and loose it.( because i have done that for no reason so many other times i was at max cashout,i played and lost it just because it was taking so long to cash out, and they dont let you claim any bonuses with a pending withdraw.)So be careful. If you win over a certain amount, they will most likely give you the run around over and over and tell you what you want to hear, and then take your money. But they have not kicked me out or taken my balance yet, so there is still hope I guess. If I get paid I will definitely update or change my review to 5 stars.