Vulkan Vegas Casino Review

I hadn't played here for quite some time and then recieved a no deposit bonus offer in my email so I went to check things out. I took a look first at my verification status and saw that my proof of identity, address, and payment had all been approved, but I was still unverified so I contacted chat. I was informed that I still needed to upload a selfie and a screenshot of my online banking. I pointed out that I already had sent my banking info and it was approved, the button for it wasn't even available anymore. That's when the tone changed in the chat and instead of offering an explanation I was simply told to read what I was already told to do carefully and to do what I was asked. I found it unfriendly, to the point of sinister.

I understand the need to submit documentation and selfies and have done this successfully at plenty of online casinos over the years, but to demand personal information, again, without reason or explanation sounding like my dad telling me to just do what I'm told isn't a place that feels good to play at. So I'm not going to.

Just today, November 4, 2023, create an account in Vulkan Vegas...
From the beginning I sent the days for verification, which they told me would take a few hours or a few days.

With the bonus spins I accumulated the rollover they asked me for... In Mexico they only give you 625 for playing the rollover with the bonus...

They haven't verified it yet, I will wait until Monday to see what happens being a business day, but absolutely all the comments about this casino are terrible.

I don't know if they will pay me apart from the fact that it has to be deposited to release the "bonus" obtained

Recently, I decided to try my luck at Vulkan Vegas Casino. After going through a smooth registration process, I made a modest deposit to kickstart my gaming journey. The games selection was impressive, and the overall casino experience was top-notch. Lucky for me, I hit a significant win on one of the slots! I was initially nervous about the withdrawal process due to past experiences with other casinos. However, Vulkan Vegas proved me wrong. I requested a withdrawal, and to my surprise, the funds hit my bank account in less than an hour.

identification method takes too long... they don't work with real operators... it's just a robot
withdrawal requests not met on pix... they delay paying and cancel the withdrawal forcing you to play the credit...
Terrible service and too much delay.

I finally deleted my account at that particular casino because I was treated very badly. Initially it was a long process with many document requirements for identification. Then when I started winning a few times, they cut the bonuses and then any bonus. They were more consistent with payments, usually 2 days late, but they delayed larger payments more. Sometimes they asked again for the same supporting documents for identification, while it had been done in the past. There are better casinos out there.

The positive thing is that it gives bonuses of course with a very low RTP. As far as reporting now if you win a Calvary really awaits you. You can't imagine what they ask you for verification even my house how many rooms it has of course they do this to delay the withdrawal and get the money after a month. They are incredibly slow to respond to you in chat and try to find excuses not to give you your hard earned money

I have been registered there for a number of years and am very satisfied with the casino. There are enough slots and there are always new good slots and there is something for everyone. If I want to withdraw my winnings, this happens without any problems and it takes 2-3 days for the money to be in my account. There are also daily new bonus offers. The customer service is also always available and a solution is found for every problem. I am very satisfied 👍👍👍

Good bonus codes
fast service
good language
The fastest withdrawal process I have ever seen at an online casino. They only process the payout within a few minutes, so you won't suffer another loss from your win.

I recently made a small amount of money and, despite already being verified, I was asked to provide 6 months of highly sensitive information, such as bank statements and payslips. Then I learned they use Hooyu identity software services. If that isn’t a huge red flag!!! Soon they will be demanding fingerprinting and facial recognition scans. There will be no more privacy. Run away. We all know where this is going. Don’t play here and keep your freedoms.

Vulkan Vegas problems with winnings over 300 euros
It's funny that at Vulkan Vegas, small wins are processed immediately and paid out quickly. But when it comes to several hundred or even thousand euros, this casino disappoints me immensely. Withdrawal request, which usually takes 2 hours, is not even accepted after 24 hours. The money stays on the balance sheet in the hope that the players will gamble it away again. I like the casino very much but that's not possible. So far I've had all winnings paid out, but the way they violate their own terms and conditions is customer unfriendly.

ID 21216304

Transaction ID: 2b63d9ce-3e4e-4f34-a897-944e4d08248a

strange that the deposit works within seconds but payout 7-10 days... aha

Hit a huge win very soon after registration, KYC process felt like an eternity and I feel like it was intentional on their behalf. Lots of documents are required compared to any other casinos I have played on(and I have played on a lot). All my documents were approved and they kept sending me messages that I still need the ones that were already approved on the site... this went on for 1-2 days but eventually, I was approved and got paid out a few days after that. During the process, I have obviously spent some of my winnings which I think was their goal all along and they knew exactly what they were doing. But for that, I can only blame myself. If you have the willpower you are going to have no issues on the site.

The worst casino I have ever played in my life and I have played in many. I have never seen so many empty slots shootings like you are throwing your money away I don't think it is a clean casino at all. I have sent so many emails to have my account closed and the email doesn't go to them it says invalid people are ridiculous they don't close your account while you have the right to protect yourself by the law they don't close you because they are thieves so that I don't have to take it with a lawyer here I will claim after what I have lost close my account and find but jester !

I recently started playing at the casino. Unfortunately, I read a lot of bad reviews. I uploaded the documentation for the kyc procedure the day before yesterday. I don't know how long it will take, but I hope it won't be long. Unfortunately, I noticed that my date of birth is 1 day off. that my profile will not be blocked.Of course, I sent in all the documentation that the customer service asked me and took a picture of our conversation, so no scam I hope that in a few days I will be able to write a positive review about the casino.

Update:
Well. I'm here again and unfortunately with a bad opinion. Since my last post, the casino has not been able to accept my documents. For a month. It's very slow or they don't want to check it at all. I've had a few deposits with bonuses since then. Another bad experience is that the bonus balance can only be used separately, which makes it difficult to play.

Update 2.
Hello. You have to say, my opinion of the casino has changed for the better. It took a little while for my documents to be accepted, but since it happened, I have already had payments from the casino to my bank card, and the speed was surprising. Payment was made within 5 minutes from the time I pressed the payment button. I am inundated with even better bonuses and offers. The support is also fast and helpful. So, it's a pleasure to play here 😊

Hello Guys for now i have nothing bad to say about this casino , today i make account make deposit about 330euro and i won jeckpot 5000euro now i have 7000 euro also make a withdraw 500 and 2000euro , now im waiting to KYC aprove my account.from my experience on previous casino sites i barely verified the account and i always had all the required documents. For my safety I took screen shots. But I hope that this is a good casino site and that I will receive a payout and complete verification of my account very quickly. How can I continue to play Vulkan Casino. I'll let you know what happened!

Actually, I like to play and also play a lot at Vulkan Vegas. All my friends play there too. I can't complain about the wins either. However, I no longer have any confidence in the casino when it comes to down payments.
1. Meanwhile, it says everywhere that players from Germany are no longer accepted, but I can still play. On the other hand, at Ice Casino, which belongs to Vulkan Vegas, it is no longer possible to log in from Germany.
2. I recently made a deposit with Skrill and built up a real money balance of 30,000 euros. That was the highest I've ever won. Deposit with Skrill was accepted, my Skrill was verified as well as all personal details. However, I was told that a withdrawal to Skrill is not possible. This contradicts their own AGBS. At all the casinos where I have played and paid out so far, I have only ever been able to make withdrawals with which I have also deposited. The only exception is always Paysafe deposits, which can only be paid out to a bank account. I've never had any problems with Skrill anywhere else.
Since you are duped in this way, I no longer have any confidence in Vulkan Vegas and I think that there are always problems with payouts. From now on I recommend everyone to play somewhere else.

So far I haven't won anything in this casino, no matter when I deposited...gambling is so slow it's just tedious^^clearly I can lose but ONLY? Well, I played there last time today, nothing for months...that's not normal. Accepted since when Vulkan Vegas no more players from Germany??? I can still access it there and deposit (yes, tried again, same story) Now I'm a little surprised that they are allowed to take my money????

1. I noticed that my birthday is off by one day when I registered.

I immediately contacted the chat and was told that I could correct it.



2. I made a profit of $400 from the bonus.



3. I asked the chat about the conditions for withdrawing profits, submitted my identity verification documents, and made a minimum deposit.



4. Blocked and no longer accessible. When I chatted, I was told that the registered date of birth and the date of birth on the identity verification document were different.

I told him that I applied for a change on the day I registered. I was asked to chat again the next day because they would unblock me as soon as possible.



5. When I chatted the next day, I was told that it was still being processed and that I had to wait a few business days. I was told that the real money balance has no expiration date, and that the correction of the date of birth and the authentication of the identity verification documents are proceeding at the same time.



6.If you chat after 2 days, you have violated the terms of service to register accurate information (date of birth). The balance of $400 must be reduced to 0 to unblock. They said.

If you complain that you made a request to correct your date of birth first, your date of birth will be corrected after the block is removed. Balance must be 0 to unlock. They said.

No matter how many times I explain the process, they only say the same thing and don't want me to withdraw money.

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2023/4/17 After many inquiries, I was able to leave the balance after unblocking and updating the information.
2023/4/18 Withdrawal application passed and withdrawn.

My account was blocked even though I had requested it this time.
Unavailable for 2 weeks due to block.
The woman who responded to the chat was not flexible with one point of terms of use.
In that respect, I will deduct ★.

However, after contacting the email customer support and receiving a response on this site, I think it's a good point that they were able to respond flexibly.

Everything is great until the moment of making a withdrawal for more than $500.00. If it takes more than 5 days, they tell you that they have already processed it, that the issue is an external payment agent, not the channel you chose to make the withdrawal, it's not them, it's an intermediate channel, and since "it's not them" They don't know how long it might take. They literally propose disassociating themselves from responsibility. It is a disaster. I do not recommend it at all.

i had an old account that was permanently closed. I spoke with the chat to unlock it. They told me that i should make a new one. Since i opened the new account, the other one was permanently blocked, never been used. I never had two accounts opened at the same time. They verified the new account. They also made me a vip member. I made several deposits. When i made i withdraw request they blocked my account without a notice.
If there was a problem with this account why did they verified my account? Why you accepted my deposits? They took my money and they don't give me my winnings?? I had 1500 euro in my balance.
It is not my fault for this. I never used two accounts at the same time. The one account was permanently closed.