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Platincasino UK Review

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User reviews (96)
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Red Rhino Svenskar Limited
2020
> £20,000,000
  • United Kingdom (UKGC)
Affiliate disclosure
OverviewUser reviews96

Casino closed

Platincasino UK has been closed and no longer operates.

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Platincasino UK overview

We’ve reviewed Platincasino UK, its safety, bonus offers, and other features. Find out whether it’s fair and safe and discover its bonuses.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
No crash games

Game providers
Show all (31)

  • Play'n GO
  • NetEnt
  • Blueprint Gaming
  • Apricot (Microgaming)
  • Nextgen Gaming
  • Nolimit City
  • Red Tiger Gaming
  • Yggdrasil Gaming

Platincasino UK payment methods

Browse an overview of payment methods supported by Platincasino UK, along with related limits and fees associated with transactions to or from your casino account.

PayPal
Neteller
Skrill
PaySafeCard
Payz (ecoPayz)
VISA
Mastercard
Trustly
Bank transfer
Rapid Transfer
MuchBetter
Currencies
GBP,

User reviews of Platincasino UK

This is a place to share experience with Platincasino UK. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

2.6

Rated by 96 users

5
4
3
2
1

nullnullUser reviews have been taken from casino.guru and lcb.org

User reviews (96)

OriginalTranslation
I can only share my experience with this casino here and it is very positive!

I played with the bonus, wagered it and requested a withdrawal!
I also uploaded my documents for verification.
After less than 24 hours my account was verified and I received the money without any problems!

The casino is reputable for me!
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  • Payout With SKRILL within 24h
  • Fast verification
  • Many game providers
  • Good bonus offers
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null User review from Casino.guru
1 month ago
OriginalTranslation
A horrible casino and they scam a lot
I have won €5000 and they have only let me withdraw €250
They have never answered me
  • Nothing
  • They don't answer emails
  • They block withdrawals without reason
Automatic translation:
null User review from Casino.guru
3 months ago
OriginalTranslation
They are scammers, they keep your money and don't give it back to you. After a long time without playing on this page, I decided to try my luck. I won 400 euros, everything was great until I wanted to withdraw, problems, no signs of life, they don't answer emails, they ask me for documents from years ago that I no longer have and, surprisingly, they permanently block my account. They have stolen 400 euros from me. Don't spend a penny here.
Read moreRead less
  • Nothing
  • Scammers
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null User review from Casino.guru
3 months ago
OriginalTranslation
I have won almost 3000 euros on the slot machine, and when I go to cash out, they don't credit me, because there is an active bonus of 100 euros. After playing it many times, I cancel the bonus and all the money is gone. They are scammers. NO ONE SHOULD DEPOSIT...
  • Nonguno
  • They are scammers
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null User review from Casino.guru
4 months ago
I registered here a couple of days ago to place bets on some football matches. I dwposited two times and didnt still receive the first dwposit bonus. I have tried to contact the live chat, which is nwver online. I have written over 15 3mails and yet no reply. Their customer seevice is literally not existing...
  • weekly cashback without wagering requirements
  • Slow customer support
  • Live chat is never online
  • E-Mails are not answered
  • Deposit bonus not credited
null User review from Casino.guru
5 months ago
OriginalTranslation
Unfortunately, the Platincasino has developed very poorly. It is no longer possible to pay out winnings; these are cancelled after a few days without reason or not processed at all. The live chat has not been available for several weeks and emails are rarely or never responded to.

It is very unlikely that you will receive a payout there. I personally still have payouts worth €422 pending.
Read moreRead less
  • Good game selection
  • Many payment providers
  • No way to contact live support
  • Payouts are delayed and cancelled without reason
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null User review from Casino.guru
8 months ago
Can't say anything bad about this place. There is just a huge selection of games for every taste.

The withdrawal process takes around 48 hours, but you receive your money.
null User review from Casino.guru
9 months ago
OriginalTranslation
I deposited a lot, and once I won 100 I wanted to withdraw and he asked me for my payroll, my driver's license, my ID, my bank ownership, my bank card, my registration, and I sent them everything and he approved everything. And since they no longer had to ask and they didn't want to pay,. They closed my account with 220 euros, they are scammers, be careful
  • ______-
  • -___
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null User review from Casino.guru
9 months ago
OriginalTranslation
the platform has manipulated RTP
Every game round has a deadline, it is not possible to win 10 or 20 times
almost 500 euros deposited
one of the bad casinos I've played in so far
Normally the casino has to be away from the network because it is considered a fraudulent platform
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  • Here you can lose a lot of money, I like that because it's our fault
  • The platform has manipulated the RTP and is extremely dangerous to play on
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null User review from Casino.guru
1 year ago
OriginalTranslation
Withdrawals take a long time, I don't recommend the Casino, there are some providers missing, the games pay very little, there are very few promotions
  • Deposit
  • Slow withdrawals, low RTP
  • I do not recommend
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null User review from Casino.guru
1 year ago
This casino allows players who are on permanent self exclusion to manage to log in into their accounts and make deposits.
Support is non existent.
Rtp is so low that the games feel bad.
Stay away from this casino, is one of the worse I ever played.
Read moreRead less
  • Bad games
  • Bad Rtp
  • No support
  • Don’t expect to get any cash out from them
null User review from Casino.guru
1 year ago
Huge Issues with payout, took weeks for verfication always they came up to me with a new "problem"
  • well known since years
  • solid amount of games
  • slow payouts
  • unfriendly customer support
  • delays with payout (massive)
  • low RTP
null User review from Casino.guru
1 year ago
Low rtp, lower than said on the page. I don't know what happened, but I guess they changed owners. It was a good casino, but is now a scam. Don't play here.
  • Lots of providers
  • Lower than usual rtp
  • Untrustworthy slots
  • Unpleasant chat
null User review from Casino.guru
1 year ago
This casino is a total letdown, just as others have mentioned. I can confirm that it's a mess with fake games and zero positives. The games seem totally rigged with non-existent RTPs and they look like cheap knock-offs, also customer support didn't help at all. Clearly negative experience, don't reccomend to even trying playing there
null User review from Casino.guru
1 year ago
OriginalTranslation
Good day,

For me, the casino was the start into the "world" of the online gaming library.

I've been playing on this site for 2 1/2 years now.
I had made a lot of winnings in 2021 and paid them out as well.
My verification at the time took about a week, which was a long time, but necessary as I had won an amount of around €2000+.

That was my highest win up to that point and I was afraid that I wouldn't get the money until I paid it out.

But after the week I successfully passed the verification and received the money as a transfer to my bank account.

The following year (2021) things went very well and I had a plus of around €4000. This can be displayed very nicely on the page.

I thought I was lucky.

2022/2023 showed me the opposite, the RTP is now almost 0 for me, no matter which provider/slot I go, hardly any profits or no profits at all. The money is literally "eaten".

My plus of ~4000€ changed to - in the years 22 and 23. (Probably even more). That seems very strange to me.

If I make a deposit there (bonus offer) and gamble away this money, I try not to visit the casino for a long time. I avoid it outright as it no longer comes across as "lucky or unlucky" for me personally.

greeting
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  • Payments are usually processed quickly (after successful verification)
  • nice layout of the site.
  • unfair bonus offers (deposit + bonus offer)
  • bad customer service
  • bad RTP
  • Deposit option (Mifinity) not available
  • generally very few bonus offers
  • Verification takes a long time. (~1 week)
Automatic translation:
null User review from Casino.guru
1 year ago
Most of the games the RTP is set under 95%. Watch what you are playing! RTP should be found in the game info.
  • Documents were checked quickly.
  • Low Return to player!
null User review from Casino.guru
1 year ago
OriginalTranslation
Unfortunately, the casino has also become a big disappointment for me.
The gains have always been satisfactory, but what's the use if problems keep coming up?
The customer service has not been available via live chat for about 1 month (at least for me).
- There is usually no response to emails. If so, only after 3-4 days.
-Games keep stopping
-No/or rare bonus promotions and 100€ maximum conversion factor, not interesting for frequent players
-Even if you are fully verified and have already made payments, these are always returned without giving reasons.
When I asked, I have not received an answer to this day, which has not finally brought me to the decision to close my account forever.
Mind you, I have the 2 highest VIP statuses and this one usually every month. To date, I have not heard of any bonus promotions or prioritized payouts, as noted on the site.

It's a pity that the players are so neglected there, but maybe with these sentences I'll save one or the other from experiencing a bitter one.


Read moreRead less
  • Very long waiting times for feedback via email (3-5 days)
  • No live chat
  • Games crash
  • No VIP functions
  • Match search bar rarely works
  • Some games do not work across providers
  • Not all deposit methods can be paid out.
  • New deposit methods are constantly being added, which means that a verification process is required again
Automatic translation:
null User review from Casino.guru
1 year ago
OriginalTranslation
I would like to mention platinum positively, games are real, luck is part of it, I have had good experiences with support, what I see as a problem are the payouts, I had problems with every AZ, which were solved, bigger AZ not possible, everything over 150 is problematic, I think the platinum payout policy is in need of improvement, especially at a large casino. Still, I keep playing there.
  • Good game selection
  • live casino
  • Many providers
  • Opaque payouts, not transparent
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null User review from Casino.guru
2 years ago
Exactly what everyone else has said. Fake games, nothing positive about this one. Games have nonexistent RTPs and are clearly bootlegged. How can this have a 8.9?
null User review from Casino.guru
2 years ago
Wow, cool casino!
Hadn't heard of this place before, recently went to play and was pleasantly surprised. Great bonuses and pretty quick payouts! Sports betting has recently appeared here, I plan to give it a try!
The only thing I have to say is that sometimes on the site some pages take an extremely long time to open, although my internet is good. All in all, I like it.
Read moreRead less
  • Good bonuses
  • Fast payouts
  • Some pages of the site are sometimes laggy
null User review from Casino.guru
2 years ago
This is just a TERRIBLE CASINO! First, they have fake games! I was convinced of this even when I read the reviews of other players! Secondly, it is funny to read good casino reviews written by him without likes. And many negative reviews written by live people, real players, on which other players have put likes. My advice is not to contact this casino, they are scammers and robbers!
  • FAKE GAMESTHEIR
  • THEIR RATING IS FAKE
  • THIS IS THE WORST CASINO I HAVE EVER PLAYED
null User review from Casino.guru
2 years ago
OriginalTranslation
Hello, I have a lot of experience in online casinos, maybe too much, it's the first time I've made a review because the occasion deserves it, register here, I made a deposit of 20 euros to get the deposit bonus, with the bonus I got my best prize to date 1275 euros in a single play with a bet of 1 e, during the bonus conversation. Knowing that most casinos take weeks to verify data and approve withdrawals and also knowing that many limit bonus earnings, my expectation was not high to receive a good sum, much less quickly. The final result was that I made a withdrawal request for 1000 euros, sent the documentation and at the moment they told me that there was something wrong, I rectified it immediately and my surprise is that in hours I had all the documentation verified and even more surprising that I had the Withdrawal approved also in unison for 1000 euros! I couldn't believe it, oh the final shot was when the money arrived in my account at the time of approval... Honestly, it has been the best experience I've had online due to all that has been said, obviously I will play again and I recommend highly recommend that you prove their professionalism
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null User review from Casino.guru
2 years ago
Platincasino.es is a fantastic online casino that offers players a great experience with its wide range of games and attractive welcome bonus. The Spanish support team is helpful and always willing to assist players with any issues they may have. The selection of games is diverse and includes some of the most popular titles from top software providers. The payments options are secure and efficient, making it easy for players to make deposits and withdrawals.

The welcome bonus is one of the highlights of Platincasino.es. New players are offered a generous bonus package that can be used to boost their bankroll and extend their playtime. This bonus is subject to terms and conditions, but it is a great way for players to get started and get a feel for the casino and its games.

The Spanish support team at Platincasino.es is another standout feature. The team is available 24/7 and is always willing to assist players with any questions or concerns they may have. The support team can be reached via live chat or email, and they respond promptly and professionally.

The selection of games at Platincasino.es is diverse and includes some of the most popular titles from top software providers such as NetEnt, Microgaming, and Yggdrasil. The games include a mix of classic slots, video slots, table games, and live dealer games, providing something for everyone. The games are fair, and the graphics and sound effects are top-notch, making for an enjoyable gaming experience.

Finally, the payments options at Platincasino.es are secure and efficient. Players can make deposits and withdrawals using a range of methods, including credit/debit cards, e-wallets, and bank transfers. The transactions are processed quickly, and the security measures in place ensure that players' personal and financial information is protected.

In conclusion, Platincasino.es is a fantastic online casino that offers players a great gaming experience. The welcome bonus, Spanish support, selection of games, and payments options are all top-notch, making it a great choice for players looking for a reliable and enjoyable online casino.
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  • Spanish Support
  • Welcome Bonus
  • Huge Selection of Games
  • Many Payments option
  • Not very popular yet
null User review from Casino.guru
2 years ago
OriginalTranslation
CHEATER!!! THEY STEAL THE CUSTOMER'S MONEY!!!! I registered at this casino, passed the exam, received an email that my account was verified and started playing. I was playing different slots and when I asked for a withdrawal the company wrote that now they are not happy with the quality of my documents and they also asked me to send them a selfie with the document in my hands and a piece of paper that Date and the name of the casino and also write that I sent them my bank statement. I sent them all these documents the same day. But today I see that my account is disabled. That means they deactivated my account by embezzling my money. I waited more than 1.5 hours on the support chat to find out what the problem is but nobody ever interfered, they just ignore me. Therefore, I advise players to stay away from this rogue casino. Finally, your money can be withdrawn with no explanation, as happened to me
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  • CHEATER!!!
  • THEY STEAL THE CUSTOMER'S MONEY!!!!
  • Your account can be deactivated for any reason
  • The customer's money is stolen from the casino
Automatic translation:
null User review from Casino.guru
2 years ago
OriginalTranslation
Almost 2 weeks ago I won a little less than 60,000 euros at this casino. The casino designs the payouts the way they like it. What bothers me the most is that in the VIP customer chat you can jump in as many times as you want, wait 30 minutes or more and no one answers. The e-mail support replies quickly, but is happy to dodge or not answer questions about the payment at all.

Inquiries by e-mail as to when my winnings will be paid out are generally not answered very happily. The casino has been telling me for almost 2 weeks that they still have to check game rounds with the game manufacturer Pragmatic and only then can they release my payouts. Then they send me 5K euros again, then not again. It feels peculiar. I would generally not recommend anyone looking to win big to play here as the payout is not transparent and what is told here is not trustworthy.

At the other online casinos I play at, I receive my withdrawals much faster and without any worries. At PlatinCasino, payouts are treated the way you want them to be. At least that's a reason for me not to play here anymore.
Read moreRead less
  • Visually appealing
  • Fast game servers
  • Opaque payout policy
  • Explaining to me for 2 weeks that game rounds with game manufacturers have to be checked
  • If you want to win big or play big, find another online casino
Automatic translation:
null User review from Casino.guru
2 years ago
OriginalTranslation
Hello, I won 905,000 euros that I don't want to pay out after 17 hours of play. After I wanted to pay out my money, I was told software errors, what a laugh, they played with me properly. For 3 days, I gave my personal details to the bank even assured me everything everything is demonstrable after the impact of the software error that's why we'll give you back the money you paid in as tolerance now I'm with a lawyer on this matter and hope you can help me please tell me where I can complain because my Next goal is court if they don't reply to my letter with a lawyer, for example a comparison. I've seen that they don't have a German license but do everything in German on German websites from where we should know that they're cheating and now the Germans have it License applied for is something like that first cheat everyone then make money with our money then everyone should e first staff work make money build up then earn legally with these things please help me but if you were honest at least i can’t do anything about the software error everything is checked and put in that’s what you think or you have set them up that way lost but i got lucky again please help me
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  • suspected fraud
  • No German license
  • Alleged software errors
  • I still ask myself how you can say that you can trust them when they offer their platform without a German license
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null User review from Casino.guru
2 years ago
I have played in this casino and I will tell you honestly this casino is very bad, they use FAKE GAMES! I know the games of many providers, and I know what they are. In this casino, players are fooled by presenting themselves with fake games (fake), this can be traced even by the denominations indicated in their fake games. If you go to the website of the game provider and open it and then go to the site of the platincasino, you will immediately see the difference. In other casinos, these same games give high winnings, but not in them. You will be deceived here. I do not recommend this casino, I have played 5 different games and they are all fake.
Read moreRead less
  • Fake games
  • Fake games
  • dishonest casino
null User review from Casino.guru
2 years ago
OriginalTranslation
At the beginning I was not paid out an amount of 2500 euros because I played in the bonus games over 5 euros. I think it is a great pity that it is not displayed like in other casinos that you have not yet earned the bonus balance turnover and no longer may play as a 5 euro compartment. But after a few deposits without a bonus, I also won something. The verification went really well, I have to be honest, I didn't have to wait long. Only I don't find the online chat so good, it's not open around the clock and you have to wait a long time until you get someone to write to you. The payouts are processed very quickly after you are verified. For example, I have now made 3 payouts during the night and the next morning all 3 were already in my account. Only with the lost 2500 euros that still annoys me but you have to read the terms and conditions.
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  • Fast payout
  • Verification without problems
  • A lot of games
  • The website works very well
  • Chat not around the clock ä
  • My payout was completely canceled because I played over 5 euros compartment bonus money
  • Too imprecise bonus conditions
Automatic translation:
null User review from Casino.guru
2 years ago
I have been a user of this casino for some time and I have not had any problems with deposit or withdrawal. Transactions were fast. The only thing is that they need to add more to the bonus, but I think they are also aware of that.
null User review from Casino.guru
2 years ago
OriginalTranslation
I have now visited the Platincasino quite a few times and played with different amounts, including the welcome bonus.
I have rarely experienced a casino where I didn't win anything on all visits, no chatters, no big wins. Low RTPs, maximum win 2 euros. And I spent a few hours in the casino. I would have expected more from a casino like this runs an immense advertising, who wants to get rid of his money goes to the casino platinum. I have had more success with smaller casinos. For me it is a pure rip-off.
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  • friendly customer service but not very informative
  • Bad RTP, no FS by mail, a welcome bonus over 100% and that's it.
Automatic translation:
null User review from Casino.guru
2 years ago