Platincasino UK Review

This casino allows players who are on permanent self exclusion to manage to log in into their accounts and make deposits.
Support is non existent.
Rtp is so low that the games feel bad.
Stay away from this casino, is one of the worse I ever played.

Good day,

For me, the casino was the start into the "world" of the online gaming library.

I've been playing on this site for 2 1/2 years now.
I had made a lot of winnings in 2021 and paid them out as well.
My verification at the time took about a week, which was a long time, but necessary as I had won an amount of around €2000+.

That was my highest win up to that point and I was afraid that I wouldn't get the money until I paid it out.

But after the week I successfully passed the verification and received the money as a transfer to my bank account.

The following year (2021) things went very well and I had a plus of around €4000. This can be displayed very nicely on the page.

I thought I was lucky.

2022/2023 showed me the opposite, the RTP is now almost 0 for me, no matter which provider/slot I go, hardly any profits or no profits at all. The money is literally "eaten".

My plus of ~4000€ changed to - in the years 22 and 23. (Probably even more). That seems very strange to me.

If I make a deposit there (bonus offer) and gamble away this money, I try not to visit the casino for a long time. I avoid it outright as it no longer comes across as "lucky or unlucky" for me personally.

greeting

I can only agree with the negative reviews. In no other casino in recent years have you paid more often than in the Platincasino. Odds of winning in relation to the other casinos I play at absolutely bad. If I had only played in the Platincasino, I would definitely be in bankruptcy now. At least I'm in the plus. Many games and no restrictions on bonuses, but what's the point, you only lose. Zero chance of winning. It also seems to me that you have even fewer chances with a bonus (other RTPs?).
Chat staff named Nils a disaster. Recently you received free money for deposits. According to the website, the bonus was valid for deposits made until May 22nd, 2023. Deposited on 5/22/2023, did not receive any bonus. Casinokönig Nils said in the chat I should empty my cache...because the website is displayed incorrectly for me (for information: when you open the bonus it shows the conditions for receiving the bonus and it was May 22nd, 2023). Nils doesn't seem to be that adept at customer friendliness. On to training! Or are the lies desired by the executive floor?

Unfortunately, the casino has also become a big disappointment for me.
The gains have always been satisfactory, but what's the use if problems keep coming up?
The customer service has not been available via live chat for about 1 month (at least for me).
- There is usually no response to emails. If so, only after 3-4 days.
-Games keep stopping
-No/or rare bonus promotions and 100€ maximum conversion factor, not interesting for frequent players
-Even if you are fully verified and have already made payments, these are always returned without giving reasons.
When I asked, I have not received an answer to this day, which has not finally brought me to the decision to close my account forever.
Mind you, I have the 2 highest VIP statuses and this one usually every month. To date, I have not heard of any bonus promotions or prioritized payouts, as noted on the site.

It's a pity that the players are so neglected there, but maybe with these sentences I'll save one or the other from experiencing a bitter one.

Wow, cool casino!
Hadn't heard of this place before, recently went to play and was pleasantly surprised. Great bonuses and pretty quick payouts! Sports betting has recently appeared here, I plan to give it a try!
The only thing I have to say is that sometimes on the site some pages take an extremely long time to open, although my internet is good. All in all, I like it.

Hello, I have a lot of experience in online casinos, maybe too much, it's the first time I've made a review because the occasion deserves it, register here, I made a deposit of 20 euros to get the deposit bonus, with the bonus I got my best prize to date 1275 euros in a single play with a bet of 1 e, during the bonus conversation. Knowing that most casinos take weeks to verify data and approve withdrawals and also knowing that many limit bonus earnings, my expectation was not high to receive a good sum, much less quickly. The final result was that I made a withdrawal request for 1000 euros, sent the documentation and at the moment they told me that there was something wrong, I rectified it immediately and my surprise is that in hours I had all the documentation verified and even more surprising that I had the Withdrawal approved also in unison for 1000 euros! I couldn't believe it, oh the final shot was when the money arrived in my account at the time of approval... Honestly, it has been the best experience I've had online due to all that has been said, obviously I will play again and I recommend highly recommend that you prove their professionalism

Platincasino.es is a fantastic online casino that offers players a great experience with its wide range of games and attractive welcome bonus. The Spanish support team is helpful and always willing to assist players with any issues they may have. The selection of games is diverse and includes some of the most popular titles from top software providers. The payments options are secure and efficient, making it easy for players to make deposits and withdrawals.

The welcome bonus is one of the highlights of Platincasino.es. New players are offered a generous bonus package that can be used to boost their bankroll and extend their playtime. This bonus is subject to terms and conditions, but it is a great way for players to get started and get a feel for the casino and its games.

The Spanish support team at Platincasino.es is another standout feature. The team is available 24/7 and is always willing to assist players with any questions or concerns they may have. The support team can be reached via live chat or email, and they respond promptly and professionally.

The selection of games at Platincasino.es is diverse and includes some of the most popular titles from top software providers such as NetEnt, Microgaming, and Yggdrasil. The games include a mix of classic slots, video slots, table games, and live dealer games, providing something for everyone. The games are fair, and the graphics and sound effects are top-notch, making for an enjoyable gaming experience.

Finally, the payments options at Platincasino.es are secure and efficient. Players can make deposits and withdrawals using a range of methods, including credit/debit cards, e-wallets, and bank transfers. The transactions are processed quickly, and the security measures in place ensure that players' personal and financial information is protected.

In conclusion, Platincasino.es is a fantastic online casino that offers players a great gaming experience. The welcome bonus, Spanish support, selection of games, and payments options are all top-notch, making it a great choice for players looking for a reliable and enjoyable online casino.

CHEATER!!! THEY STEAL THE CUSTOMER'S MONEY!!!! I registered at this casino, passed the exam, received an email that my account was verified and started playing. I was playing different slots and when I asked for a withdrawal the company wrote that now they are not happy with the quality of my documents and they also asked me to send them a selfie with the document in my hands and a piece of paper that Date and the name of the casino and also write that I sent them my bank statement. I sent them all these documents the same day. But today I see that my account is disabled. That means they deactivated my account by embezzling my money. I waited more than 1.5 hours on the support chat to find out what the problem is but nobody ever interfered, they just ignore me. Therefore, I advise players to stay away from this rogue casino. Finally, your money can be withdrawn with no explanation, as happened to me

Almost 2 weeks ago I won a little less than 60,000 euros at this casino. The casino designs the payouts the way they like it. What bothers me the most is that in the VIP customer chat you can jump in as many times as you want, wait 30 minutes or more and no one answers. The e-mail support replies quickly, but is happy to dodge or not answer questions about the payment at all.

Inquiries by e-mail as to when my winnings will be paid out are generally not answered very happily. The casino has been telling me for almost 2 weeks that they still have to check game rounds with the game manufacturer Pragmatic and only then can they release my payouts. Then they send me 5K euros again, then not again. It feels peculiar. I would generally not recommend anyone looking to win big to play here as the payout is not transparent and what is told here is not trustworthy.

At the other online casinos I play at, I receive my withdrawals much faster and without any worries. At PlatinCasino, payouts are treated the way you want them to be. At least that's a reason for me not to play here anymore.

Hello, I won 905,000 euros that I don't want to pay out after 17 hours of play. After I wanted to pay out my money, I was told software errors, what a laugh, they played with me properly. For 3 days, I gave my personal details to the bank even assured me everything everything is demonstrable after the impact of the software error that's why we'll give you back the money you paid in as tolerance now I'm with a lawyer on this matter and hope you can help me please tell me where I can complain because my Next goal is court if they don't reply to my letter with a lawyer, for example a comparison. I've seen that they don't have a German license but do everything in German on German websites from where we should know that they're cheating and now the Germans have it License applied for is something like that first cheat everyone then make money with our money then everyone should e first staff work make money build up then earn legally with these things please help me but if you were honest at least i can’t do anything about the software error everything is checked and put in that’s what you think or you have set them up that way lost but i got lucky again please help me

I have played in this casino and I will tell you honestly this casino is very bad, they use FAKE GAMES! I know the games of many providers, and I know what they are. In this casino, players are fooled by presenting themselves with fake games (fake), this can be traced even by the denominations indicated in their fake games. If you go to the website of the game provider and open it and then go to the site of the platincasino, you will immediately see the difference. In other casinos, these same games give high winnings, but not in them. You will be deceived here. I do not recommend this casino, I have played 5 different games and they are all fake.

At the beginning I was not paid out an amount of 2500 euros because I played in the bonus games over 5 euros. I think it is a great pity that it is not displayed like in other casinos that you have not yet earned the bonus balance turnover and no longer may play as a 5 euro compartment. But after a few deposits without a bonus, I also won something. The verification went really well, I have to be honest, I didn't have to wait long. Only I don't find the online chat so good, it's not open around the clock and you have to wait a long time until you get someone to write to you. The payouts are processed very quickly after you are verified. For example, I have now made 3 payouts during the night and the next morning all 3 were already in my account. Only with the lost 2500 euros that still annoys me but you have to read the terms and conditions.

I have now visited the Platincasino quite a few times and played with different amounts, including the welcome bonus.
I have rarely experienced a casino where I didn't win anything on all visits, no chatters, no big wins. Low RTPs, maximum win 2 euros. And I spent a few hours in the casino. I would have expected more from a casino like this runs an immense advertising, who wants to get rid of his money goes to the casino platinum. I have had more success with smaller casinos. For me it is a pure rip-off.

Interesting Casino Games and Offers. Hacksaw, NoLimit, Pragmatic - have them all. Won 600 Eur and received money next day.

But There is really a lot of bureaucracy here.
To withdraw your winnings, you will need to answer a lot of questions.

although a year ago I had a withdrawal of over 200.00, they asked me to re-verify the credit cards that I no longer use because they have expired and also because of fphishing! I was only able to make a withdrawal via an expired card. So in short, platinum 'casino demands endless submissions to delay payments. But even that wouldn't bother me, bothers me, almost all slots are now hooked. Furthermore, there are no free spins, but I often have to spin more than 300 spins to get free spins. Then comes the hammer, the free spins are useless and the money is wasted. 150 EUR with a bet of 0.30 . I know these games from other casinos, there are really nice winnings and rarely no free spins under 100 spins. Platinum I think has been doctored, no longer deserves a very good reputation!!