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WestCasino Review

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User reviews (54)
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Payment methods
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  • Neteller
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • SOFORT Überweisung
  • Giropay
Withdrawal limits
 per month
€20,000
 per week
€5,000
GoldWin LTD
2017
> £5,000,000
  • Malta (MGA)
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OverviewCasino bonusesUser reviews54Payment methods24
WestCasino overview

We’ve reviewed WestCasino, its safety, bonus offers, and other features. Find out whether it’s fair and safe and discover its bonuses.

Games
Show all (15)

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
Scratch cards
No eSports betting
No crash games

Bonuses

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Not available
Deposit Bonus:
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Game providers
Show all (123)

  • NetEnt
  • Play'n GO
  • Microgaming
  • Nolimit City
  • Red Tiger Gaming
  • Yggdrasil Gaming
  • Evolution Gaming
  • Quickspin

WestCasino payment methods

Browse an overview of payment methods supported by WestCasino, along with related limits and fees associated with transactions to or from your casino account.

Neteller
Skrill
PaySafeCard
Payz (ecoPayz)
VISA
Mastercard
SOFORT Überweisung
Giropay
QiWi
WebMoney
EPS
Trustly
Bitcoin
Bancontact
Bank transfer
Instant Bank Transfer
MuchBetter
Interac
Jeton
Interac e-Transfer
CashtoCode
Rapid Transfer
MiFinity
eZeeWallet
Currencies
EUR,USD,CAD,INR,JPY,NOK,NZD,PLN,

User reviews of WestCasino

This is a place to share experience with WestCasino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

2.1

Rated by 54 users

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5

nullnullUser reviews have been taken from casino.guru and lcb.org

User reviews (54)

OriginalTranslation
I'm fed up, as we say here.

It's true that I remembered why I hadn't deposited at Westcasino for ages, but only a week after my overjoyed withdrawal request. When I received an email from the finance department of Westcasino.com asking me to verify myself. Although I was assured in the live chat on the day of the withdrawal request that it wouldn't take that long because I'm already verified and have already requested a withdrawal about 1.5 years ago.

I uploaded all the documents again without hesitation.

The fact that I got a confirmation that I'm now verified again is great, but it doesn't help me either.

Now that 14 days have passed since my indicative payout, I just think it's OUTRAGEOUS! That's why the complaint will be made official tomorrow. There is certainly a lot more to say on my part.
Read moreRead less
  • Great game selection
  • Good terms and conditions
  • function and clarity
  • Very slow payout
  • Verification too slow
  • Payouts are simply not processed for weeks so that the player gambles away his winnings from frustration and anger about this delayed payout practice.
  • Winnings are only accepted in one amount and one withdrawal method. Splitting prohibited!?
  • Support requests are pointless
Automatic translation:
null User review from Casino.guru
3 months ago
OriginalTranslation
I've got the paper on, as we say here.
It's nice that I now know again why I haven't paid into Westcasino for ages. My memories came back quickly after I received an email from Westcasino.com's finance department asking for verification a week after my overjoyed withdrawal request. Although I was assured in the live chat on the day of the withdrawal request that it wouldn't take that long because I was verified and had already requested a withdrawal about 1.5 years ago. I uploaded all the documents again without hesitation.
The fact that I was then confirmed at some point that I was now verified again is great, but it doesn't do me any good financially because 14 days have passed since my indicative payment. I just find it AMAZING! That's why the complaint will be officially received tomorrow.
Read moreRead less
  • Great game selection
  • Good terms and conditions
  • function and clarity
  • Very slow payout
  • Verification too slow
  • Payouts are simply not processed for weeks so that the player gambles away his winnings from frustration and anger about this delayed payout practice.
  • Winnings are only accepted in one amount and one withdrawal method. Splitting prohibited!?
  • Support requests are useless
Automatic translation:
null User review from Casino.guru
3 months ago
Been playing here off and on for a little over a year now. They have a decent selection of games and providers, sign up was easy and I had no issues with verification. You get to spin the wheel with every deposit, where you can win free spins, no deposit bonuses or the jackpot, but it doesn't tell you how much the jackpot is for, its only $5. I've hit it twice and $5 both times. Customer service chat is 24/7 and pretty quick to respond. I have received about a half dozen withdrawals, but I have requested about 15. They are notorious for delaying payments, so I used to end up using the "rollback" option and then eventually losing most or all of it. Although I have no proof that this is exactly what they hope will happen, I have no doubt that it is. There is just far to many delayed payment complaints for me not to come to this conclusion.
I have also had issues quite frequently with all of a sudden a game or a provider will just stop working, and customer service always tells me that the provider is no longer available in my jurisdiction. And when I come back the next time to play, the game works fine. I think that they just say the provider is no longer available, when they don't actually know what the issue is. And its not worth trying to explain that the provider is allowed in my jurisdiction, that I have been playing it for the last decade and that it is allowed in my jurisdiction at every other casino online.
Take it for what its worth, if you play here yeah they will probably pay you out as long as you didn't break any of the T&Cs, just be prepared to wait possibly a couple weeks.
Read moreRead less
  • easy sign up
  • easy verification
  • good games and providers
  • delayed payments often
  • games crash
  • questionable T&Cs
null User review from Casino.guru
4 months ago
So far a very nice casino to play. They have a lot of very good bonus offers compared to other casinos. The layout is very customer friendly and great selection of games.

Account s now verified that took a little time (4 days) but was my own fault for sending a cropped ID. The finance team was very helpful. Now waiting on my payout of EUR 2000, which should arrive today :)
Read moreRead less
  • Game selection is big
  • Customer Friendly and nice look and feel
  • Promotions and rewards are more generous that normal
  • Maybe a little slow with the withdraw compared to others
null User review from Casino.guru
4 months ago
Legit looking casino, but it is a really bad one. Everything they do aims to you playing back your winnings.
  • Lots of games
  • EXTREMELY slow withdrawls
  • Doesnt accept drivers license.
  • They require verification even for even small withdrawals, process take ages.
  • Minimum cashout 100€
null User review from Casino.guru
5 months ago
Interesting casino that still operates illegally in The Netherlands. When sending a complaint regarding my matter they do not respond on this (passed months now) and when asking them in Live Chat all they say is you are not logged in so we can not see anything.

Clearly a casino that wants to dodge the case and responsibility. My complaint has already been forwarded to the KSA and if all other players do so they can get a million fine too like other casino groups :D

For all other Dutch players I can recommend to use their ADR ECOGRA before going to the law firm, maybe this puts some pressure on the casino and of course DO NOT JOIN THEM AS THEY ARE ILLEGAL HERE.
Read moreRead less
  • Easy to register and deposit
  • Operating illegal in The Netherlands
null User review from Casino.guru
8 months ago
OriginalTranslation
Requested a withdrawal of €500 6 days ago, emailed my documents to the finance department for verification, and to date no response, no withdrawal and no response from the casino!!! In the live chat I've been told for days that I should be patient and that they can't help me in the live chat 🤬
The casino does not keep their own terms and conditions!!!

As I said, you don't get an answer to all emails where you get information about the status of the examination of my documents.
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Automatic translation:
null User review from Casino.guru
9 months ago
They target the dutch market with promo emails and affiliates links. They do not hold a dutch KSA liscense. There for not allowed to register dutch players. Ive notified them and they say they will investigate and it can take up to 60 days! That is crazy.

Its a scam.. dutch should not play here.

And Westcasino replied under my review... and that is ofcourse so not true and will not hold with dutch authority.
Read moreRead less
  • No liscense
  • Bad helpsupport
  • Non responsive
null User review from Casino.guru
9 months ago
OriginalTranslation
The payout takes forever I asked for a payout 3 weeks ago but the payouts are being delayed in the hope that the player will continue to play and that everything will be gambled again
  • Payout takes too long
  • Verification is complicated
  • Cheating in hopes that player will cancel withdrawal
  • Unfriendly support
Automatic translation:
null User review from Casino.guru
9 months ago
OriginalTranslation
Great casino, the payout didn't take that long. I even had to verify beforehand. Have on 08.01. Won €200 there and they were on it last night!
So it only took 5 days (verification and payout)
That is fast!!
Read moreRead less
  • Great games
  • Nice support
Automatic translation:
null User review from Casino.guru
10 months ago
This casino operate illegally in Netherlands jurisdiction without license from duch gambling authorities. The casino accept players from Netherlands but this is illegally. They didn't signed in for a permit to use Netherlands jurisdiction.
  • Scammed clients
null User review from Casino.guru
10 months ago
OriginalTranslation
There is 1 star for the game selection and the deposit options.
Otherwise it's a disaster, because I've never experienced so little NORMAL WINNING and I've deposited a few hundred euros at West Casino. There is always a few euros in profit, so that you have not lost 50 euros after 5 minutes. I can only advise every player to stay away from such scammers. If you play to play, it's good for that, but if you have intentions to win... HANDS OFF !!!!!!
Read moreRead less
  • game selection
  • deposit options
  • Gain something from below market standard, more towards fraud
  • Verification, because not even the cell phone number works to verify
Automatic translation:
null User review from Casino.guru
10 months ago
OriginalTranslation
I've been playing at Westcasino for almost a year now and I keep getting annoyed. The casino generally holds back the payout for a few days, the support states a time of 3-5 days. But 5 days are the absolute rule, here it is hoped that the player will cancel his payout and gamble. Payout is canceled and an asset report is required with the threat of account restrictions, with a fully verified account well noticed! I can really only advise everyone to deposit their money here. What is particularly noteworthy are the bottomless bonus offers, e.g.: Funstarter on Monday (deposit of 100€ mo-mo) and you should get 100 free spins on Mondays, but you don’t get them if there is a balance on the account or that’s it Most anti-social when you have an open payout. Since Westcasino only processes the payout after 5 working days anyway, the free spins are usually gone with it. The trouble is inevitable here, as soon as my payout is through, I will close my account there immediately. I really have never experienced such a withdrawal policy, just pathetic.
Read moreRead less
  • games selection
  • PAYOUT TIME
  • verification duration
  • Withdrawal Policy
  • bonus policy
Automatic translation:
null User review from Casino.guru
11 months ago
What a terrible casino this is. The customer service is a horror. When you ask for anything, even simple as checking a pending deposit you have to send ton of documents.

This casino is recommaned by Casino Guru, but please be careful of wasting your time on West Casino.
Read moreRead less
  • Easy to register.
  • After registration the horror begins.
  • The worst customer service i’ve ever encounterd
null User review from Casino.guru
11 months ago
OriginalTranslation
The best casino ever.
With unique support and great bonus offers. Activity and loyalty are always rewarded and entry into the VIP Club leaves nothing to be desired.
My personal supervisor Gerard Serrano is always ready to offer me the perfect casino experience.
You never get the feeling of being just a number, you are always well and personally looked after.
Absolute recommendation:
Once West Casino, always West Casino! 👍🏻
Read moreRead less
  • Unique support
  • Many wagerfree bonus offers
  • Personal ViP supervisor
  • Open to improvements
Automatic translation:
null User review from Casino.guru
11 months ago
Total scam. I quickly deleted my account as soon as I finished my Big Bas Bonanza Splash session. It's unbelievable that the slot constantly takes away at rates of 0.1, 0.2, 0.3, 0.4, 0.5, 0.8 and 1 euro.
You turn on a slot one fine day and fall into a "black hole" to reach a balance of 0. Don't play there and don't waste your time. This is not a fair place to play for experienced gamblers.
  • NOTHING, NOTHING, NOTHING
  • ALL, ALL, ALL
null User review from Casino.guru
11 months ago
I opened my account in westcasino this month only where i deposited twice one with jeton and Second time with crypto ltc of INR 1980 approx.
I took 170 free no deposit spins along with my second deposit offer which i wager my deposit once according to their terms and made good winnings . Before withdrawal i verified my account by giving government id And bank statement then i went chat to ask whether i can i withdraw my winnings . He said all is good i can withdraw with crypto only as no jeton withdrawal option available. So requested my withdrawal on 16th December where status remains pending approval so waited till 21st December when i email the finance team about my withdrawal status then they asked to submit my crypto deposit statement for verification after wasting so many days which they could have told before i requested withdrawal on chat itself . I sent all crypto deposit payment statement which they verified then they have asked me place withdrawal request again as earlier withdrawal requested which placed on 16th December failed due to technical reason on 21st December., So again i requested withdrawal on 21st December 2022 of inr 9000 through litecoin.

Why is it taking so much time to process the simple withdrawal.?
Very bad experience as the website design and games were good but this withdrawal slowness And time wasting tactics is something i don't feel good.

Now today when i chat with customer support with issue they asked me use alternate method as there is problem with crypto . They told me to use muchbetter , they could have told me the same on 21st December instead of wasting time .
Read moreRead less
  • There is nothing positive about them
  • Withdrawal issue as verified customer aslo face long withdrawal time
  • Finance team is not responsive .
  • Chat support doesn't know anything about withdrawal matter as they just kept on saying it's finance department
null User review from Casino.guru
11 months ago
Started of great it said I'd get 255 spins at .10$ but gave them at .25$. but that's where my fun hear ended. I was playing green knight and it has a multiplier that comes up once every 5 spins or so sometimes 3 spin sometimes 8. But when it comes up the prize is multiplied by 2,5,10,50 and 100. The first rip off came when on a X10 multiplier i won 20 cents but in the row was a wild with another X10 multiplier. So the win should have been .20 x 10 x 10= 20$. So i went to the support told them what happened. They asked for a screenshot. Well i hadn't taken one so i used 8 bucks till i hit the bonus round where every round is multiplied the first round at x2 it paid nothing i then hit 5 extra spins all at X5 i made .66$ the next 2 were losers too but the final spin i got 4 horses in a straight line which at my 20 cent bet equaled .30$ but it's at 100 times the win so 30$ i was paid 3 dollars. West casino started saying you only get the top bonus if a wild is in the win well that's not in the rules anywhere. It states that everyround is multiplied by the top win box. So they not only changed the win ratio on the game and are not using it like avalon78 where i have played this before. I even went to the pay table to check if i missed something but it said just like i stated to casino management. That 4 horses x100 at ,20$ is 30$ win. So all i can say is don't play here. They definitely will ripp you off and mean to do it.
Read moreRead less
  • Great welcome thou you'll never cash it
  • Support that's always availible. But don't help
  • Good games sadly with win ratios altered
  • Everything
null User review from Casino.guru
11 months ago
OriginalTranslation
Trying to verify my account from November 4th, now 20 days later and still not verified.

Bizarre that it has to take so long , I have lost my confidence . I deposited a lot and played a lot.
Read moreRead less
  • Account not verified after 20 days
Automatic translation:
null User review from Casino.guru
1 year ago
OriginalTranslation
I won 1000 euros on November 6th, 2022, paid out these 1000 euros and sent my documents for account verification directly. Today is the 15th and my account is still not verified! 9 days for a verification? I have never witnessed anything like this!
Update, now they even blocked my account because I supposedly had a 2nd account. Which is absolutely not true!
  • Account verification takes far too long.
  • I'm curious how long it will take for me to get my money
  • Chat are bots
  • Just close accounts.
Automatic translation:
null User review from Casino.guru
1 year ago
OriginalTranslation
Actually a good casino, only the verification is a pain. Never waited so long for a verification. Won 1000 euros, let's see how long it takes until I have it when I'm finally verified.
  • Support great.
  • Good game selection
  • Verification takes forever.
Automatic translation:
null User review from Casino.guru
1 year ago
OriginalTranslation
Have played at many bad casinos, this one tops them all. 25€ deposited with 300% are with me 75€ still had 100€ on the account. Asked in live chat if this 300% bonus has a 35x wager, this was confirmed to me. I played my way up to €210 and only played through 4%. Played the 210€ down to 2€ and just 13% implemented the bonus this can not be. The rtp is so catastrophic rarely experienced such a scrap. Have the account closed again straight away, no desire for that kind of filth
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  • Good game selection
  • Bonus fake and not real
  • Rtp extremely low
  • No Responsible Gaming Tools
Automatic translation:
null User review from Casino.guru
1 year ago
OriginalTranslation
The deposits work without any problems, if you win something, you have to wait forever for something to happen.
First payment took 5 working days, then the money came.
But now I wanted to pay out a second time and now, although my account is fully verified, I have to provide a complete proof of my assets (salary, shares, inheritance, etc.).
Why do you only ask that when I want to cash out, as long as I play and don't cash out any money, you don't care where the money comes from.
I sent them three extracts from my bank statement for the last 3 months, which shows my salary, is not enough, I want the last 3 months as a complete PDF.
For me, these are the criminals.
What a pity!
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  • good games
  • Bad support
  • Payment is just a problem
  • Don't meet the customers
Automatic translation:
null User review from Casino.guru
1 year ago
OriginalTranslation
Change deposit methods as you wish, Sofortüberweisung no longer available. Well then, see you
  • Nice slots
  • good structure of the page
  • dubious deposit methods only
Automatic translation:
null User review from Casino.guru
1 year ago
OriginalTranslation
So I'm actually registered at numerous casinos and have also claimed any bonuses without deposit. But so far I haven't really had any luck at any casino. Then came the Westcasino and after a few deposits, I was super lucky and could have had a payout of almost 5000 euros if I had been able to. Unfortunately, as is the case, then most of it was gambled away again. Otherwise very great bonus offer, support is also very nice and available around the clock. Nothing negative from my side. Top so makes gambling fun
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  • Great design
  • Fast support and helpful
  • Game selection clear
  • Bonuses great
  • Payment takes a little longer
Automatic translation:
null User review from Casino.guru
1 year ago
OriginalTranslation
Well-arranged site with a large selection of games. Support is also available almost around the clock. Very good bonus offers with lots of wagering free free spins offers. The only serious shortcoming is the time required for withdrawals. Min 5 working days
  • Clear
  • Good support
  • Great game selection
  • Very good bonus offers
  • Slow payouts
  • Gamomat games not available
Automatic translation:
null User review from Casino.guru
1 year ago
I registered to this casino of the high ranking here at casino guru as nr 2. So after I registered and played several hundreds of my own initial deposit including the deposit bonus for new players. I cleared the wagering requirements. After this I initiated a withdrawal request since 5 January and still pending waiting to be approved. The amount is €1750 (under € 2000) and I used iDIN for the online identification used to withdraw (same deposit bank). So the withdrawal should be quick as promoted but reality is different.
I contacted the support about this inquiry several times. Every time I got the same prefixed answer and they could see my account is verified and the withdrawal would be processed. So yesterday again after asking specifically again why it takes so long they wanted me to send the requested documents (ID + Utility) as explained above. Its a shame and I don't like this kind of treatment, its a kind of "bulliying" the player. I dont feel trusted especially when it comes to payout
Read moreRead less
  • Variety of games
  • -Withdrawal limits (max€ 2000 per transaction capped at€ 5000 per 5 business dayst
  • -Processing time withdrawal too long
  • -Live chat Support is NOT very knowledgeable , mostly "chatbot" standard answers
null User review from Casino.guru
1 year ago
Live-Chat = 10/10

Everyone I talked to was super friendly.
Withdrawal has been processed within just a few hours.
Great games with high RTP, the only thing that's missing: NoLimit City.

Verification is done via E-Mail (but they're lightning fast)

I made a grave mistake with my account; I was certain that they wouldn't approve my withdrawal. Live-Chat told me to contact the Finance Team directly, it took them >72 hours to resolve the issue.

It would be neat if WestCasino had it easier to check your current progress on the wager. (atm you need to go to withdrawal > select amount/method. Then it shows the current wager-progress)

EDIT: Second withdrawal is taking ages. 48 hours later it's still pending. According to Live-Chat & Finance Team, they're processing the submissions in the order they have received them. (Totally fine, but 2 whole days, some texting with the live-chat and the finance team, but yet the withdrawal is still pending)

EDIT: 3 days later the withdrawal is still pending.
Read moreRead less
  • Great Live Support
  • Fast Verification
  • bit tricky to find your current wager progress
  • Ridiculously long processing time on withdrawals
null User review from Casino.guru
2 years ago
OriginalTranslation
I was very surprised when I requested a payment by bank transfer at 8 p.m. on October 21, 2021 and the money was in my account on October 22, 2021 at 4 p.m. I have never experienced such a fast transfer.
Thanks a lot for this
  • Also very experienced, nice and problem-solving staff very quickly
Automatic translation:
null User review from Casino.guru
2 years ago