Videoslots Casino Review

A while ago I participated in playing slots at this casino because the reviews are positive. Unfortunately, on that occasion I had a technical error that was certainly attributable to the casino. I'll summarize it: I deposited a significant amount of money to play and I was able to play without problems. When I ran out of money and made a second recharge, an error came out. I contacted customer service and they told me that they would solve it shortly, three or four days passed and they did not send any email. I found the lack of consideration for a client so unpleasant that I decided to withdraw my money and opt out for a few months. Today I came back in to give them a second chance and unfortunately the same thing happened again. Unfortunately, they have also told me the same apology again and consequently I have decided to close my account or permanently exclude myself before withdrawing my money. I can't understand how they have such good grades or it must be that maybe I've had bad luck with them. Most of the online casinos where I play do not cause any problems and work either well or very well. My experience with Vídeoslots has been terrible. Of course, I have screenshots of everything I just mentioned here that demonstrate the veracity of my experience.

Been waiting a month for verification. All documents have been approved but still can't play. They want new documents all the time even though they approve. Do not recommend anyone to play at this crap casino. Can't get my money out. Bad rtp. Received an answer from live chat without them writing that it is another department that handles everything. They can't answer a shit. Well, the worst, most complicated casino I've ever played at

They have a lot of games but unfortunately I can’t play them. I made an account on Thursday and to activate my account I needed to deposit. I deposited $50 . I then go and try and play a game and I am restricted from playing because my account is not verified . No big deal I go and upload all my documents. I am still waiting to be verified 4 days later. The chat customer service is useless and when you email they do not answer.

There was a problem that I could not withdraw even if I made a deposit at the casino here.
This could not be withdrawn due to a problem with the casino system.
I can deposit with Vega wallet, but withdrawal is a trouble that I can not withdraw because it does not work even though there is an item of Vega wallet.
I contacted them again and again for a month and was told that it was "fixed", but it was useless. I created a deposit record in a different form and withdrew money, but the trouble was left unattended after that.
If you can't do it, you have to remove the item, but it's still running as it is.
Money troubles are linked to the trust of the casino, so a casino that ignores it is unscrupulous.

Videoslots is the cheating FCK casino!
From March 7, 2023, this is how you pathetic band went down in history!!!

How long would it have taken 1 week before the closing to send a miserable email to the Hungarian users saying how long is it OVER????
You didn't appreciate the Hungarians so much, it was a disgusting job, it was pathetic what you did, I can't even take out my money, you stole it with the press of a button!!
You are liars and thieves, you will regret this!!!
VIDEOSLOTS THIS IS A LIAR THIEF FILTHY CASINO
NO ONE PLAYS HERE

IT CAN HAPPEN TO YOU TOO ONE MOMENT THE NEXT IT WILL BLOCK YOUR COUNTRY!!

DO NOT PLAY WITH THE THIEVES!!

I tried to enter today videoslots.com and out of nowhere I received the following message:
"Unfortunately we do not accept players from your country."
I haven't received any previous notification about this and I am shocked now that from one minute to the other I am banned from the site. I haven't received any notification about any changes in the terms and conditions.

I immediately made a complaint, and I received the following answer:
"Jake (Videoslots)

Mar 6, 2023, 19:32 GMT+1

Hi Gabriella,
Thanks for contacting Videoslots customer support team.
Kindly note that we no longer offer our services in your region, so therefore you cannot play with us anymore.
You will recieve a detailed explantion in regard to this within the coming days.
Sorry for the disappointment caused. "

I find it extremly unfair that the casino closed my account without any prior notice. I find myself fortunate that I withdrew my money the day before, so I only lost a few euros. In Hungary, online gambling is legal so there is no reason for this prompt action to take place at a random time on a random date. I find it outrageous that they block me without the chance to withdraw any possible funds and on inquiry they inform me that I will get an explanation within the coming days.
I think this conduct is unfair and shows a disrespectful attitude towards players.

the review rating for videoslots is far to high, i have played here for a few years and everything was great up until they made changes to there T&C's. As for getting an issue resolved chat is limited and can take weeks because there is no supervisor available to override and has to be transferred to another department. in june i was blocked from logging in after a decent win i decided to self exclude to take a bit of a break, and thinking that they would have to forward me my funds to my bank as per their terms, its going on 8 months self exclusion is over and still refusing access always with ending with the same response "you will get an email ,from support when they have an update " more like never.

This casino does not allow me to withdraw my money. I have tried several times with my card and bank account. which the casino instantly approved but I didn't receive in my account, and then they were denied. 16 days later I still can't withdraw, everything verified perfectly from day 1. The operators drag their feet saying to be patient that it's a problem with the provider adyen, without giving dates or solutions. It is incredible that a casino with a Spanish license allegedly cheats customers' money, as I read on TrustPilot this happens to hundreds of customers who never receive their money or directly block it.

Very dangerous, a casino that operates with the Spanish regulation of the game, and does not allow money to be withdrawn. Yes it allows depositing and you will never see a notice of these facts, until you try to withdraw the money.

Although for a while I played in this casino and had no problems, in May I made some deposits that were not credited and it took 12 days to see them in my player account, after that I played again without problems, but in September I made a withdrawal, which the system forced to divide between the different means of payment used, in total the system generated 3 withdrawals worth €1873 that the casino approved instantly but I did not receive in my account, yet
Today, 27 days later, I still have not received the money, although I understand that I will end up receiving it because it is a casino with a Spanish license. I do not recommend playing at this casino at all, since these situations create a lot of insecurity and impotence and they are not very agile in resolving them.

I recently registered here and paid in 3-4 times.
The overview was cool, the selection of slots was good and a payment was already in my bank account 45 minutes after the request.

The only negative thing I found was that you couldn't do quick spins with Pragmatic, for example, but the timer always runs down 5 seconds after each spin.
Nevertheless, I was very positively surprised by the casino, although I had read the good reviews beforehand.

Best Casino Ever!
Only bad thing is that EU (EØS) sometimes try to stop involved countries to stop playing with VIDEOSLOTS.
Have patience. VideoSlots ALWAYS Fix All Issues. (Sometimes it can take some time to open deposits and withdrawals through another provider).
I've been playing from Norway at VIDEOSLOTS for years and they ALWAYS fix all issues.
For some reason I've gotten a claim from them about my income.
I can't send full transcript because I'm independent artist and can't give them the names of my customers.
Let's see how this works out.
Have a nice time on VIDEOSLOTS! 💗✌️

My English is bad , I hope I can explain clear. I try withdraw small amout money in 26th June.It was not allowed.Then I chat with the customer service, because of they sent me an email regarding source of wealth verify. So I sent them quickly all the documents they need. After around one week I get an email about all things are veritified.Then I make 4 withdraw.(At beginning they are not allowed me withdraw,then I keep playing win around 27000DKK.But I know if I keep playing,I will loose all the money. I ask them to blocked play. ) After few hours I ask them that my withdraw still pending.They told me that they have technical problem. After two days keeping ask them the same question. They said because I need more document identified,then They cancle my withdraw and not allowed me withdraw.Until now I waiting more then 3weeks.They still not give me more information,Just keep me waiting.I aready loose all my paitient.It make me suffer. And at 6th July I was closed my account.I would never play videoslots anymore.I don't know how to do. Never feel this bad before,even I loose a lot money. How can they just keep the money.

I have made income on several occasions and they have not added it to my balance. I have complained and they tell me that it has been a problem with their payment provider that they would solve it in a few days. A month passed and nothing was fixed. I have requested a withdrawal and I have received an email with the confirmation and acceptance of the withdrawal and the money has not appeared in my account. I have claimed and they ask me for a statement of my account where it can be seen that they have not entered it... I have told them to prove with a receipt that they have paid it and they have refused. I have given up since I have given up complaining, let them keep the money. Bad customer service, bad payment service, bad income service... I don't recommend it to anyone

One of the first slot sites I used, mostly thanks to Bandit Slots! (Legend)
Really enjoyed the choice of games, ease of site and relatively quick withdrawals.
Only comment would be a little slow to confirm documents but I guess they’re strict because they have to be.
Very good casino, and adhere to the self stop procedure effectively.