21 Casino Review

The reason for the account block is complete absurdity: how could I play poorly?

Good day or not! I want to share a review of several casinos - 21Casino and Reloadcasino. Initially, I played at both 21Casino and Reloadcasino, at first everything was fine, I even became a VIP client. BUT!!!!

As soon as they had the opportunity to withdraw a quarter of a million euros... Seems like a casino with a good reputation, but when it comes to large sums: THEY IMMEDIATELY BLOCK THE ACCOUNT CLAIMING YOU PLAY POORLY! ME, PLAYING POORLY OVER THE COURSE OF A YEAR? ARE YOU SERIOUS? They are both part of the White Hat Gaming group, they banned me in the entire group at once - they didn't let me withdraw my winnings, citing some verification, and then simply stopped responding to my messages.

Of course, I wrote to support, was ready to provide all my documents, bank statement, anything, if only they would respond to any of my messages. They tormented me for about three months and, OH GOD, they responded, asked for a statement of funds availability, which I promptly provided.

And what do you think happened next? THESE BASTARDS JUST CONTINUED TO IGNORE. And then on March 15, they sent a message saying THAT YOU PLAY POORLY AND WE WILL BLOCK YOU. And where is my money? They even took my deposits, which make up a large part of the confiscated amount, although I never refused to verify and provided them with everything they asked for. Return my funds, otherwise I will talk about this to everyone until the whole world knows about your greed!

It's not even a casino! It's just a den of scammers! Therefore, avoid the White Hat Gaming brand - they are scammers, they will take all your money and claim that it is your fault!

Withdrawal times are ridiculous I verified my account in February after making a withdrawal and ended up waiting a week to receive my withdrawal and a few days ago I tried to withdraw but the withdrawal failed again. I contacted live chat and was told that it had failed because I play in the early hours and at irregular times. I was advised I would probably have to send my bank statement to the documents dept and to wait on an email from them requesting this info again. I have sent this again rather than waiting on them emailing me. I have spent the last 10 years or so awake at night and sleeping during the day usually late afternoon. I prefer working at night that during the day. I don’t feel I should have to justify the hours I keep but hey ho. Let’s see how long this withdrawal takes!!!

Love this casino. Has all the best games. Its quick. Already had a max win and won 250 euro for a competition I didnt even know I was in. Withdrawals are simple. The 250000 max win per spin rule doesnt bother me as the most i spin is 4euro per spin. Most games I play are 5000x or 10000x or 60000x max wins which is why I dont care about that. I think its the best casino online. There is no messing around. Withdrawals are completed after 24 hours. First withdrawal is 48 hours. Highly recommend.

Edit on first review.

It is by far the best casino online. I will never go near another casino online. Huge wins constantly. Of course I lose too. And the 24 hour withdrawal rule is a bit too slow. But as far as huge wins go, this is the casino to play at. Cannot even keep track of the amount of 500+x wins on it.

One of my favorite casinos!!!!
In my opinion, everything here from A to Z is super serious and highly recommended!
Large selection of games and providers.
Page design dark which I love!!!
Support very hard and friendly.
Payout super fast & verification as well!!!
All in all really one of the coolest casinos ever.!!!
Highly recommended

Layout of the page is bad.
The plataform is slow and not practical.
Games are slow to load.
Options of Games are bad and low options. Rate payment in experience is extremely low compared others.
Customer service is slow, but soso ok.
I like that when you reach a loyalty level you have a key account person that contacts you. I got some gifts afterthat.
I have used it only cos it used to work with Norwegian banks. Not working anymore.
At least they have evolution live casino games.
There are not tournaments or daily or weekly promotions.
I used it as last option. Not recomendable.

With a score of 3, people would be worried that it might be too low but it is actually a solid score. There is solid potential when it comes to this site because they have some solid positives and negatives. On the negative side, the customer service can take a long while to answer and some parts of the payment side of things are slower than most platforms. On the other hand, you can play so many games on this site and you have live dealer games. It also helps that this can be used on both PC and mobile.